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GMR Help Desk
Information Desk is available at Level F Domestic Departures ‘B’ Row and Information Desk at Airport Village.
The purpose of the Help Desk is to assist travelers with a variety of needs and concerns pertaining to Rajiv Gandhi International Airport.
*Visitors are permitted on purchase of Entry Ticket of Rs.100/- at Departure area and Rs.20/- to enter into the Airport village area at Arrivals.
*This ticket is valid for one hour only.
*Please Note visitor’s entry into the Terminal may be restricted without prior notice due to security or operation reasons.
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Airport Village
Another of the many firsts at RGIA is the concept of an Airport Village. The area outside the arrivals hall, is specially designed for people to receive their guests and near and dear ones. There are food and beverages stalls that suit their budget, provides an ideal way to spend time while waiting for the flights to arrive or depart.
Further for airport village
* Visitors are permitted on purchase of Entry Ticket Rs.20/- at arrival forecourt area.
* This ticket is valid for one hour only.
* Please Note visitor’s entry into the Terminal may be restricted without prior notice due to security or operation reasons
Visitor’s Gallery
* Visitors are permitted on purchase of Entry Ticket Rs.100/- at Departure forecourt area.
* This ticket is valid for one hour only.
* Please Note visitor’s entry into the Terminal may be restricted without prior notice due to security or operation reasons
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Check-in Counters:
To facilitate passenger convenience, there are 130 check-in counters and 16 self-check in counters for passengers carrying only cabin baggage.
Immigration Counters (46)
* Departure - 23
*Arrival - 22
*Transit - 1
In-line Baggage Handling System
RGIA is the first Indian airport to install the four level in-line baggage handling system.
Transfer Desk:
We have a dedicated transfer desk, first-of-its-kind, to assist transfer passengers. Located at Arrivals, Belt No 2, the transfer desk assists passengers in Domestic to Domestic and Domestic to International transfers.
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Bharat Sanchar Nigam Limited (BSNL) and Tata Teleservices Limited have provided Fixed Line (Voice & Data) services at the Hyderabad Rajiv Gandhi International Airport.
With several telephone and internet kiosks that are conveniently located throughout the terminal, they have delivered the best telecom technology, global infrastructure, and the capacity that are at par with the facilities found in any other international airport. The airport operator has provided state of the art technology to supplement the infrastructure provided, to ensure that all airport users experience true International standard access to all the tele-services and the ‘free W-Fi’ internet facilities*.
Note: * First 45 minutes of Wi fi are free of charge.
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 The Hyderabad Rajiv Gandhi International Airport provides four conveniently located prayer rooms within the passenger terminal building.
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 We have exclusive smoking lounges available for smokers.
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 Plaza Premium offers passengers a special lounge with Nap & Shower facility at the Hyderabad Rajiv Gandhi International airport, which provides a comfortable place for passengers to relax before or after a flight. Passengers can avail of a wide choice of
food and beverages here. The Lounge is located opposite the car park and below the
airport village area. It comprises 28 rooms with shower and a TV, a lounge with seating capacity for 44, two meeting rooms,a business centre, four shower rooms, a massage
room with four seated massage chairs, TV viewing area and a 24-hour bar.
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 Apollo Hospitals Enterprise Limited has provided the Medical Centre facility, equipped with a 24-hour pharmacy and 17-beds and well-trained doctors and paramedics available 24x7, at the Hyderabad Rajiv Gandhi International Airport, to serve as an emergency treatment centre for passengers/visitors. It also serves as an important partner in disaster management, with stand-by ambulances fitted with advanced life-saving equipment within the airport premises
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 Located amidst 5 acres of beautifully landscaped area in this historical city, just 5 minutes from Rajiv Gandhi International Airport, Novotel Hyderabad Airport boasts one of Hyderabad’s most enchanting urban settings. Offering an outstanding sensory experience, the hotel surpasses the standard of luxury hotel with its modern architecture and world class amenities. This secluded retreat, where architecture echoes beauty, is also perfect for those who want to getaway on weekends from the hustle bustle of the city and have a good time with their partners or with the family.
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 For the convenience of passengers, a Lost and Found Counter has been set up. In case any passenger has misplaced/lost any of his or her belongings prior to their flights, and they are sure that it happened inside the airport terminal building, then they should certainly contact:
Lost & Found Department, Rajiv Gandhi International Airport
Contact number : 040- 66606064
E-mail :
Office Timing for collection of articles :
1000 to 1700 hrs – Monday to Friday
1000 to 1200 hrs – Saturday
2nd Saturday, Sunday and Holidays – Closed
Formalities to be completed by the passenger while collecting articles left behind at Hyderabad Airport :
In the event that a Passenger is collecting the articles, he/she should provide the following documents :
 Boarding card (as proof of travel on the date the article was left/lost).
Photo Identity card (Passport Copy/Pan card/Driving License/Voter ID card).
If the passenger is authorizing a representative to collect the articles, the following documents need to be provided. The documents can also be emailed to the address mentioned above. We also request passengers to advise date of collection so that the articles can be made available on arrival.
Authorization letter from the passenger.
Photo Identification of the representative.
Photo identification of the passenger.
Boarding card of the Passenger.
Note: The following details are to be mentioned in the authorization letter:
Clear description of the articles
Name of the representative
Date of Travel
The letter should be addressed to the General Manager, Lost & Found Department, Hyderabad Rajiv Gandhi International Airport.
Kindly note:
Items/Articles, if not claimed for a period of three months by the Passenger, shall be disposed of.
Perishables and articles which are not suitable for storage will be disposed within 24hours.
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 Secure wrap is offering wrapping services to the Passengers, for shielding the luggage's at various levels of Rajiv Gandhi International Airport. |
Porter Services at RGIA are available at a nominal cost
Domestic Rs. 100
International Rs. 200
For both arrivals and departures
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 Free Buggy services are available at:
International Departure area after security check
Domestic Departure area after security check
Domestic Arrival area
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 Wheelchairs for physically challenged passenger(s)
The airline usually provides a wheelchair on request, which you can book at the time of making your reservation, or get one directly at the airport.
There are wheelchairs placed at the Forecourt near to ISS Desk of the Departures which are manned by ISS boys one is on the Domestic Departure forecourt entrance and the other one towards at the entrance of the International Departures ISS Desk. For further assistance, Passengers are requested to contact their respective Airline accordingly.
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