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GMR Help Desk
Information Desk is available at Level F Domestic Departures ‘B’ Row and Information Desk at Airport Village.
The purpose of the Help Desk is to assist travelers with a variety of needs and concerns pertaining to Rajiv Gandhi International Airport.
*Visitors are permitted on purchase of Entry Ticket Rs.100/- at Arrival and Departure forecourt area.
*This ticket is valid for one hour only.
*Please Note visitor’s entry into the Terminal may be restricted without prior notice due to security or operation reasons.
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Airport Village
Another of the many firsts at RGIA is the concept of an Airport Village. The area outside the arrivals hall, is specially designed for people to receive their guests and near and dear ones. There are food and beverages stalls that suit their budget, a bookshop, with all the latest newspapers, magazines and books, provides an ideal way to spend time while waiting for the flights to arrive or depart.
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Check-in Counters:
To facilitate passenger convenience, there are 130 check-in counters and 16 self-check in counters for passengers carrying only cabin baggage.
Immigration Counters (46)
* Departure - 23
*Arrival - 22
*Transit - 1
In-line Baggage Handling System
RGIA is the first Indian airport to install the four level in-line baggage handling system.
Transfer Desk:
There are four types of transfers available in the terminal these include:
Domestic to Domestic
International to International
Domestic to International
International to Domestic
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Bharat Sanchar Nigam Limited (BSNL) and Tata Teleservices Limited have provided Fixed Line (Voice & Data) services at the Hyderabad Rajiv Gandhi International Airport.
With several telephone and internet kiosks that are conveniently located throughout the terminal, they have delivered the best telecom technology, global infrastructure, and the capacity that are at par with the facilities found in any other international airport. The airport operator has provided state of the art technology to supplement the infrastructure provided, to ensure that all airport users experience true International standard access to all the tele-services and the ‘free W-Fi’ internet facilities*.
Note: * First 45 minutes of Wi fi are free of charge.
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 The Hyderabad Rajiv Gandhi International Airport provides four conveniently located prayer rooms within the passenger terminal building.
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 We have exclusive smoking lounges available for smokers.
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 Plaza Premium offers passengers a special lounge with Nap & Shower facility at the Hyderabad Rajiv Gandhi International airport, which provides a comfortable place for passengers to relax before or after a flight. Passengers can avail of a wide choice of
food and beverages here. The Lounge is located opposite the car park and below the
airport village area. It comprises 28 rooms with shower and a TV, a lounge with seating capacity for 44, two meeting rooms,a business centre, four shower rooms, a massage
room with four seated massage chairs, TV viewing area and a 24-hour bar.
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 Apollo Hospitals Enterprise Limited has provided the Medical Centre facility, equipped with a 24-hour pharmacy and 17-beds and well-trained doctors and paramedics available 24x7, at the Hyderabad Rajiv Gandhi International Airport, to serve as an emergency treatment centre for passengers/visitors. It also serves as an important partner in disaster management, with stand-by ambulances fitted with advanced life-saving equipment within the airport premises
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 Novotel Hyderabad Airport
Novotel Hyderabad Airport is located just five minutes from the Rajiv Gandhi International Airport and approximately 35 minutes away from the city centre with ease of connectivity and access.
Built on five acres of beautifully landscaped area, this hotel is contemporary and features 305 spacious rooms consisting of 11 Suites, 53 Premier rooms and 241 Superior rooms. The needs of business travelers have been specially looked into, with complimentary two way airport transfers and high tech facilities such as 4 Mbps broadband internet access, business centre and impressive facilities for meetings and conferences for a group of 4 to 450 people on each floor. The high ceiling ballrooms, the garden terrace in addition to the poolside, provide excellent options for private parties and royal style cocktail dinners.
The hotel offers great dining options. Designed for the international palate, the all day dining multi-cuisine restaurant – ‘The Square’, and the hotel’s signature Indian restaurant – ‘Haldi’ provide a gourmet feast worth flying in for!
'Splashes’ – the first of its kind sunken pool bar, and ‘The Bar’ – a relaxing lounge, provide an extensive array of exotic cocktails, refreshing martinis and vintage wines.
The hotel also features a Premier Lounge – an exclusive lounge for Premier Floor guests and a purpose- built Crew Lounge for the aircrew members to unwind and rejuvenate.
The Novotel Hyderabad Airport currently has the largest Spa and Gym complex in the State of Andhra Pradesh.
For more information, log on to:
http://www.novotelhyderabadairport.com
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 For the convenience of passengers, a Lost and Found Counter has been set up. In case any passenger has misplaced/lost any of his or her belongings prior to their flights, and they are sure that it happened inside the airport terminal building, then they should certainly contact:
Terminal Operations Department, Rajiv Gandhi International Airport
Contact number : 040- 66606064
E-mail :
Office Timing for collection of articles :
1000 to 1700 hrs – Monday to Friday
1000 to 1200 hrs – Saturday
2nd Saturday, Sunday and Holidays – Closed
Formalities to be completed by the passenger while collecting articles left behind at Hyderabad Airport :
In the event that a Passenger is collecting the articles, he/she should provide the following documents :
 Boarding card (as proof of travel on the date the article was left/lost).
Photo Identity card (Passport Copy/Pan card/Driving License/Voter ID card).
If the passenger is authorizing a representative to collect the articles, the following documents need to be provided. The documents can also be emailed to the address mentioned above. We also request passengers to advise date of collection so that the articles can be made available on arrival.
Authorization letter from the passenger.
Photo Identification of the representative.
Photo identification of the passenger.
Boarding card of the Passenger.
Note: The following details are to be mentioned in the authorization letter:
Clear description of the articles
Name of the representative
Date of Travel
The letter should be addressed to the Associate General Manager, Terminal Operations, Hyderabad Rajiv Gandhi International Airport.
Kindly note:
Items/Articles, if not claimed for a period of three months by the Passenger, shall be disposed of.
Perishables and articles which are not suitable for storage will be disposed within 24hours.
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 Secure wrap is offering wrapping services to the Passengers, for shielding the luggage's at various levels of Rajiv Gandhi International Airport. |
Porter Services at RGIA are available at a nominal cost
Domestic Rs. 100
International Rs. 200
For both arrivals and departures
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 Free Buggy services are available at:
International Departure area after security check
Domestic Departure area after security check
Domestic Arrival area
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 Wheelchairs for physically challenged passenger(s)
The airline usually provides a wheelchair on request, which you can book at the time of making your reservation, or get one directly at the airport.
There are wheelchairs placed at the Forecourt near to ISS Desk of the Departures which are manned by ISS boys one is on the Domestic Departure forecourt entrance and the other one towards at the entrance of the International Departures ISS Desk. For further assistance, Passengers are requested to contact their respective Airline accordingly.
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AIRPORT LODGE
Passengers can reach the Airport Lodge located close to the bus stand & taxi stand (Public Transport Centre) through the Free Shuttle Service provided at Arrival Level for every Ten minutes.
Airport Lodge Tariff at PTC:
Tariffs starting as low as Rs.150 for 6 hours stay* |
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Non AC Dormitory
12 hrs - Rs 275
24 hrs - Rs 350*
AC Dormitory
12 hrs - Rs 350*
24 hrs - Rs 450*
Non AC Rooms
Single Occupancy - 24 hrs - Rs 750*
Double Occupancy - 24 hours - Rs 950*
AC Rooms
Single Occupancy - 24 hours - Rs 1000*
Double Occupancy - 24 hours - Rs 1200*
* Taxes as applicable. |
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LEFT LUGGAGE / BAGGAGE STORAGE FACILITY
Passengers can now store in their baggage and other items at the 'Left Luggage/ Baggage Storage/Clock Room Facility’ Counters available at the Passenger Service Areas of the Domestic and International Arrivals. Baggage is also accepted for safe keeping up to 90days.
Please note that this does not imply items or bags lost/left behind by passengers/airlines at the airport.
| LEFT LUGGAGE - STORAGE CHARGES |
| Baggage Description |
1st
2 Hours |
Every Subsequent
hour (upto 24hrs) |
After 24hours
Per Day (upto 90 days) |
| Small
(Less than 7kgs)
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INR 60 |
INR 15 |
INR 150 |
| Medium
(7.1kgs to20kgs) |
INR 90 |
INR 25 |
INR 300 |
| Large
(Above 20kgs) |
INR 120 |
INR 35 |
INR 450 |
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| BAGGAGE SEALING & WRAPPING CHARGES |
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10% Service Charges applicable on all services
3% Service Charges applicable on all credit / debit card transactions
Only Mastercard and Visa cards will be accepted
Service Tax and other applicable taxes extra |
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LOCKER FACILITY
It is recommended that you arrive 90 minutes prior to departure for check-in and security screening for domestic flights. For International Flights, please arrive 180 minutes prior to for check-in and security screening
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| Passengers can deposit their valuables safely in our lockers without having to take the risk of carrying it around with them. The lockers are available at nominal rates and valuables can be kept securely for a minimum of 4 hours upto 90 days. |
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| Locker Services |
| Locker Description |
1st
4 Hours |
Next 8 hours |
Next 12 hours |
Each Extra day
Up to 90 days |
| Safety Lockers (Small) |
INR 200 |
INR 200 |
INR 200 |
INR 300 |
| Safety Lockers (Medium) |
INR 300 |
INR 300 |
INR 300 |
INR 450 |
| Safety Lockers (Standard) |
INR 400 |
INR 400 |
INR 400 |
INR 600 |
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10% Service Charges applicable on all services
3% Service Charges applicable on all credit / debit card transactions
Only Mastercard and Visa cards will be accepted
Service Tax and other applicable taxes extra |
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TICKETING COUNTERS
Passengers no more have to run around for agents to book their various travel needs. One can now avail of hassle free bookings right from the airport. Our courteous executives will provide excellent assistance to your travel needs. They will help in booking tickets for bus, rail and flight as per your requirements.
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COURIER/SHIPPING OF EXCESS BAGGAGE AS CARGO
This Counter facilitates hassle-free transportation of your Important Documents and Parcels through the Courier mode at reasonable rates. We also offer shipping of your Excess baggage through Cargo or Courier Mode at your doorstep.
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TRAVEL INSURANCE
Air Travel Insurance Services will be provided to Passengers who wish to ensure and add that extra bit of Safety and Security to their travel. This service is available at all our counters in RGIA.
Our Locations at RGIA, Hyderabad
DEPARTURE CONCOURSE
Trident Travel Services
Departure Ticketing Counter RGIA,
Shamshabad, Hyderabad
# 040-66603946/47 EXTN: 3946/3947
www.tridentflighthandlers.com
ARRIVAL CONCOURSE
Trident Travel Services
5th Counter, Service Corridor near Exit Domestic Arrivals,
RGIA Shamshabad, Hyderabad
# 040-66603944 EXTN: 3944
www.tridentflighthandlers.com
COUNTER G13
Trident Travel Services
International Departure Corridor RGIA,
Shamshabad, Hyderabad
# 040-66603943 EXTN: 3943
www.tridentflighthandlers.com
ARRIVAL CONCOURSE
Trident Travel Services
5th Counter, Service Counter near Exit International Arrivals,
RGIA, Shamshabad, Hyderabad
# 040-66603945 EXTN: 3945
www.tridentflighthandlers.com
ARRIVAL CONCOURSE
Trident Travel Services Airport Village,
Next to GMR helpdesk, RGIA,
Shamshabad, Hyderabad
# 040- 66603948 EXTN: 3948
www.tridentflighthandlers.com
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