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Hyderabad
GMR Hyderabad International Airport earns prestigious 'Best Airport Staff in India & South Asia 2024' award from Skytrax

Hyderabad, 18 April 2024: GMR Hyderabad International Airport Ltd (GHIAL) has won the prestigious 'Best Airport Staff in India & South Asia 2024' award by Skytrax.  The award was announced at a glittering ceremony held on 17th April at the Passenger Terminal EXPO 2024 in Frankfurt, Germany. Hyderabad Airport emerged as the number one airport among all participating airports in India and South Asia.

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The award is based on the result of thorough audits and evaluations that analyze a wide range of factors. These include the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes all customer- facing staff working for customer help and information counters, immigration and security staff, shops, and food & beverage outlets.
 
Speaking about this achievement, Mr. Pradeep Panicker, CEO-GMR Hyderabad International Ltd said, “Hyderabad Airport continues to set new standards for customer service excellence and has become a pioneer in redefining the airport ecosystem by providing epic experiences. Through exceptional service, innovative technology, and a strong and valuable stakeholder engagement, Hyderabad Airport aims to create unforgettable moments for every passenger true to the airport’s promise – “EXPERIENCE EPIC EVERYDAY.”
 
Skytrax is a globally renowned air transport rating organization, having evaluated airports and airlines worldwide since 1989. It assigns star ratings from 1 to 5 stars based on diverse assessments that significantly impact the passenger experience. For airports, the assessment includes terminal amenities, cleanliness, staff service, and security procedures, while airlines undergo ratings based on cabin comfort, on-board services, entertainment, and more. Achieving higher star ratings indicates superior service quality and enhances the airport’s global reputation. Skytrax ratings provide travellers with valuable insights to make informed choices, fostering continuous improvement and innovation within the aviation industry.

GMR Hyderabad International Airport Wins National Energy Conservation Award 2021

Hyderabad, December 20, 2021 : GMR Hyderabad International Airport Ltd. (GHIAL), has been awarded with Certificate of Merit for the excellent efforts in the areas of energy conservation by Bureau of Energy Efficiency under prestigious ‘National Energy Conservation Awards 2021’ (NECA 2021). At a grand event organized at Vigyan Bhavan in New Delhi on 14th December, Union Minister for Power and New & Renewable Energy Shri. R K Singh presented the award to senior officials of GHIAL.

The GMR Hyderabad International Airport was the only airport in the Airport Sector that received this distinct recognition. This year, the National Energy Conservation Awards (NECA) and the National Energy Efficiency Innovation Awards (NEEIA) were organized as part of the “Azadi ka Amrit Mahotsav”.

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Speaking on this occasion, Mr. Pradeep Panicker, CEO, GMR Hyderabad International Airport Ltd., said, “We are honored to receive this distinct recognition, which reaffirms our unwavering commitment to render the best use of the energy resources available. As a responsible corporate, GHIAL has been always in the forefront in exploring and implementing best-in-class energy-conservation solutions. We have rolled out many initiatives to actively reduce the carbon footprint. With the growing severity of the climate crisis, this award puts more onus on us to move towards cleaner and greener technology for the future generations.”

GHIAL has been at the forefront of adopting energy efficiency practices and has been recognized for the efficient energy management initiatives. Recently it commissioned its second phase 5 MW solar power plant. With this addition of solar power generation, 50 % of the energy requirements of Hyderabad Airport terminal will be met. There will be a reduction in carbon footprint by about 28 lakh kg carbon dioxide which is equivalent to saving of 1.4 lakh full grown trees.

Over the last 6 years, GHIAL operations have led to a substantial energy saving of around 15.5 MU owing to its consistent and sustainable approach towards energy efficiency measures, which has also led to a rapid dip in the GHG (Green House Gas) emissions at the airport. It is worth noting that Hyderabad International Airport is also a Carbon Neutral Airport having Level 3 + “Neutrality” Accreditation from Airports Council International (ACI) under its Airport Carbon Accreditation (ACA) programme.

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  • ACI Praises GHIAL's Air Quality Management Initiatives

  • GHIAL awarded consecutively for the 4th Year

Hyderabad, June 03, 2021 : GMR led Hyderabad International Airport Ltd. (GHIAL) has been awarded the Gold Recognition by the Airports Council International (ACI) Asia-Pacific Green Airports Recognition 2021 in the below 25 Million Passengers Per Annum (MPPA) category. The award was decided by a distinguished global panel that recognized GHIAL’s Sustainable Airport Operations for effective Air Quality Management. This is the fourth time in a row that GHIAL receives this award.

ACI’s Green Airports Recognition programme promotes environmental best practices to minimize aviation industry’s impact on the environment and recognizes ACI Asia-Pacific members for outstanding environmental initiatives and projects.

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Some of the initiatives at GHIAL to improve the Air quality at the Airport and the surroundings that won the accolades of ACI include –

  • Fixed Electrical Ground Power (FEGP) use resulting in prevention of Auxiliary Power Unit and saving of Aviation Turbine Fuel (ATF).

  • Solar powered Baggage Freight Loader (BFL), step ladder, electric coaches, tugs, and vehicles resulting in the saving of diesel and associated air emissions.

  • Electric buses and cars in the city side of the airport resulting in the saving of diesel.

  • Single engine taxing of aircraft resulting in saving of ATF.

Mr. Pradeep Panicker, CEO – GHIAL, said, “We, at GMR Hyderabad International Airport consider sustainable airport operations as an integral part of our business, and are committed to conduct the operations in an environment-friendly manner. As part of our Environmental Policy, we are committed to protecting the environment and have embraced many eco-friendly measures. We continue to make progress on our environment and safety targets aimed at zero discharge and zero emissions in collaboration with all our stakeholders. We are most humbled to receive this recognition which further resolves us to take more eco-friendly initiatives making it an essential component of our business, representing our culture of continuous improvement, innovation and responsibility.”

Since its inception, sustainability has been the core theme of GMR Hyderabad International Airport. GHIAL proactively engages with the employees, stakeholders, concessionaires and influences them to adopt environmentally sustainable practices. The airport also actively promotes environmental awareness to sensitize the airport community and the passengers by observing World Environment Day, World Forestry Day, Earth Day, etc. The sustainable airport operations have resulted in significant reduction of fossil fuel consumption and consequent air emissions in and around the Airport.

The Green Airports Recognition programme was established in 2017 with the support from the ACI Asia-Pacific Regional Environment Committee. The programme highlights different environment themes each year. The submissions will be reviewed by a panel of judges. Since 2018, GHIAL has been continuously winning ACI Green Airports Recognition awards for various sustainable initiatives.

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  • Wins ‘Best Airport by Size and Region’ in its category

  • ACI praises GHIAL’s efforts in providing a superior customer experience under trying circumstances

Hyderabad, March 01, 2021 : GMR Hyderabad International Airport Ltd. (GHIAL) has once again won laurels in the annual Airports Council International (ACI) Airport Service Quality (ASQ) survey. Hyderabad Airport has been adjudged as the ‘Best Airport by Size and Region’ in Asia-Pacific region for 2020, in its category of 15-25 Million Passengers Per Annum (MPPA). ASQ is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport. The ASQ programme applies a three-level quality funnel process combining remote and on-site auditing to review more than 150 unique check points to ensure ASQ data collection requirements are achieved by all participating airports. The quality check points ensure the benchmarking and findings from the ASQ departure survey remain of the highest quality.

Speaking on this recognition, Mr. Pradeep Panicker, CEO - GHIAL, said, “We feel honoured that our passengers have chosen us as the Best Airport in the annual ASQ survey 2020 conducted by ACI. This achievement is a testament to the untiring efforts of our stakeholders including DGCA, CISF, BCAS, AAI, Immigration, Customs, Airlines; our employees and all business partners/vendors, who have worked unnerved during the testing times of the Covid pandemic. We owe a lot to the Ministry of Civil Aviation and the Government of Telangana for their continuous support during these difficult times. This award inspires us to strive continuously to provide a delightful passenger experience and pursue excellence.”

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Mr. SGK Kishore, ED-South and Chief Innovation Officer – GMR Airports, said, “In terms of passenger experience, Covid-19 has taught us many lessons. We adopted the best in-house technology to make flying more safe and provide a superior customer experience and the ACI ASQ Award is a testimony to our efforts. This award is a collaborative effort of engagement by all stakeholders who exhibited unflinching courage in the face of the pandemic. We take this opportunity to once again affirm to our passengers that GMR Hyderabad International Airport is committed to a safe and seamless passenger experience while they travel through our airport”.

In a personalized communication congratulating GMR Hyderabad International Airport, Mr. Luis Felipe de Oliveira, Director General, ACI World, said, “I am pleased to advise that Rajiv Gandhi International Airport has earned the 2020 Airport Service Quality (ASQ) Award for Best Airport by Size and Region (15 to 25 million passengers per year in Asia-Pacific). During this most difficult and challenging of years, your customers have spoken and recognized the successful efforts of your team in providing a superior customer experience under trying circumstances. My deepest thanks and warmest congratulations to all your team.”

As India’s first modern, Greenfield airport developed under the PPP model, Hyderabad Airport has consistently raised the bar in terms of service and operational excellence. The airport has consistently ranked in Airports Council International (ACI) – Airport Service Quality (ASQ) Passenger Survey as among the Global Top 3 airports for 9 consecutive years (2009 to 2017) including World No. 1 position for 4 times in 2009, 2010, 2016 & 2017 in 5 – 15 MPPA category; it ranked World No. 4 in 2018 in 15 – 25 MPPA category. GHIAL has won the coveted ACI’s ASQ Departures Awards by being adjudged as the ‘Best Airport by Size and Region’ and its first ever ‘Best Airport in Environment & Ambience by Size’, both in Asia-Pacific region for 2019, in its category of 15-25 MPPA.

Recently, GHIAL has been recognized with the ACI World’s “Voice of Customer” recognition. This recognition was the result of its continuous efforts in gathering passenger feedback, understanding customer needs and ensuring customer voice was heard during the COVID-19 pandemic in 2020. During these trying times it is imperative for airports to listen to the voice of the customers to garner passenger confidence and revive the faith in flying and GHIAL has been very agile and customer centric in its operations.

GHIAL has also achieved the ACI’s Airport Health Accreditation (AHA) in the present COVID-19 pandemic times, when passenger safety is the top most priority of airport operators. The accreditation is the outcome of the rigorous assessment of Hyderabad International Airport on the alignment of its health measures with the ACI Aviation Business Restart and Recovery guidelines and ICAO (International Civil Aviation Organization) Council Aviation Recovery Task Force (CART) Recommendations along with industry best practices. Hyderabad is among the first airports in Asia Pacific region to have received this coveted accreditation.

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New Delhi / Hyderabad, February 09, 2021 : GMR-run Indira Gandhi International Airport (IGIA) in New Delhi and Rajiv Gandhi International Airport (RGIA) in Hyderabad have received the ACI World's (Airports Council International) prestigious “Voice of Customer” recognition.

Both the GMR-run airports have been recognized for their continuous efforts to listen to their passengers, engage and gather feedback to understand their needs and ensure customers' voice was heard during the COVID-19 pandemic in 2020.

During these trying times it is imperative for airports to listen to the voice of the customers to garner passenger confidence and repose the faith in flying, and GMR Airports have been very agile and customer centric in its operations.

Covid-19 has virtually affected every sector in the world and aviation was a sector which took a hard hit. With the objective of restoring passenger trust in air travel, GMR-run Delhi International Airport Limited (DIAL) and GMR Hyderabad Airport Limited (GHIAL) went all out to quickly adapt to the new normal situations and implement several passenger friendly measures for a safe travel.

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Passenger feedback was constantly monitored and worked upon. Various channels to garner passenger feedback to address concerns were activated to make the journey through the airport a memorable experience.

Both GHIAL and DIAL also implemented several passenger-friendly measures such as contactless elevators, contactless information desks, promotion of digital transactions, app-based technologies for shopping and food ordering through HOI App, UV sanitization of passenger baggage, strategic placement of disinfectant mats, ensure higher input of UV disinfected fresh air (filtered through HEPA filters) in the terminal buildings and sanitization of cabs were put in place.

To ensure social distancing norms are being followed inside the IGI Airport, DIAL installed XOVIS Passenger Tracking System (PTS), which alerts airport staff in case of crowding.

RGIA, which is the only airport in the country to have an advantage of paperless e-boarding facility for several years for all domestic travellers, extended this contact-less boarding for international passengers.

The 24x7 social media command centre emerged as eye and ear of Delhi Airport. It listened to passenger needs and provided them support or guidance whenever they were approached by flyers in need.

Delhi Airport also launched Air Suvidha portal, which provided international passengers an opportunity to sail through various quarantine exemption procedures.

Apart from these, a dedicated team of over housekeeping professionals were deployed at both the airports to carry out frequent disinfection drives, deep cleaning of various passenger touch points and ensure strict compliance of social distancing norms.

Mr. Videh Kumar Jaipuriar, CEO-DIAL said, “At Delhi Airport, we always work towards enhancing passenger experience through various value added facilities and services. We have implemented several unique initiatives at the airport last year to ensure passengers' safety without compromising their comfort and experience. We have tried our best to resolve all the queries and concerns of the passengers passing through Delhi Airport. This ACI recognition is a testimony to the fact that the airport community and stakeholders have given their best to take care of passengers' needs without compromising with their comfort and experience. I thank all of them for Delhi Airport getting this unique achievement.”

Mr. Pradeep Panicker, CEO - GMR Hyderabad International Airport, said, “Every single day it has been our objective to address passenger concerns and resolve them in the quickest way possible. We are honoured to receive this recognition in such critical times. This speaks volumes about the hard work and commitment of the entire airport community and all stakeholders who made it possible and diligently work round the clock to ensure passenger delight.”

Airports Council International (ACI), the trade association of the world's airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable.

DIAL and GHIAL have won the coveted ACI's Airport Service Quality (ASQ) Departures Awards by being adjudged as the ‘Best Airport by Size and Region' in Asia-Pacific region for 2019, in their respective categories. ASQ is the world's leading airport passenger service and benchmarking programme measuring passengers' satisfaction while they are travelling through an airport.

GMR Hyderabad International Airport Wins Gold Award In "Telangana State Energy Conservation Awards - 2020 (TSECA)"
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  • Jury applauds the excellent initiatives taken by GHIAL in energy conservation
  • Award presented by Telangana State Renewable Energy Development Corporation Ltd., Govt. of Telangana

GMR led Hyderabad International Airport Limited (GHIAL) has clinched the prestigious Gold Award in "Telangana State Energy Conservation Awards - 2020 (TSECA)". The award was presented for the excellent initiatives taken by GHIAL in energy conservation.

Senior officials from GHIAL received the award presented by Mr. D Prabhakar Rao, CMD, Telangana Transco & Genco and Mr. Sandeep Kumar Sultania, Secretary, PR & RD, on the last day (20th December 2020) of Energy Conservation Week Celebrations at Akshara hall, Dr MCRHRD Institute of Telangana, Hyderabad amidst the presence of industry dignitaries and participants.

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The Telangana State Renewable Energy Development Corporation Ltd. (TSREDC) annual forum recognizes the companies engaged in Energy Efficiency initiatives that adopt best practices and technological advancement in their daily operations. The jury evaluated the participants on many parameters and innovative thought process adopted.

Mr. Pradeep Panicker, CEO, GHIAL, said, “The award is a testimony to GHIAL's Commitment towards Energy Efficiency and environmental sustainability. As a Social Responsible Organization, we are committed to the best energy conserving practices. GHIAL's energy and water saving initiatives have been recognized by many industry platforms and this recognition from the Telangana State Government will be very special among them.”

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Over the last three years GHIAL energy conservation initiatives have led to substantial energy savings also led to a rapid dip in the GHG (Green House Gas) emissions at the airport. It is worth noting that Hyderabad International Airport is also a Carbon Neutral Airport having Level 3 + “Neutrality” Accreditation from Airports Council International (ACI) under its Airport Carbon Accreditation (ACA) programme.

GHIAL had won the CII's prestigious “National Energy Leader Award” in 2019 and 2020 & is continuously winning the Excellent Energy Efficient trophy since 2017 at the CII- GBC flagship energy management program – National Award for Excellence in Energy management. Recently, GHIAL has also won the prestigious CII - Green Power Performance Excellence Awards 2020 in the “Ground Mounted Solar” Category.

GHIAL Clinches CII National Awards - "National Energy Leader" & "Excellent Energy Efficient Unit"
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GMR led Hyderabad International Airport has won the prestigious CII "National Energy Leader" & "Excellent Energy Efficient Unit" awards during the '20th National Award for Excellence in Energy Management 2019' ceremony organized by the Confederation of Indian Industry (CII) on 18th September at Hyderabad International Convention Centre (HICC), Hyderabad. This is the 3rd consecutive year that GHIAL has won the CII Excellent Energy Efficient Unit award. The awards were handed over by Mr. D Prabhakar Rao, CMD, TRANSCO and GENCO, Government of Telangana, in the presence of dignitaries and participants. 

Speaking on this occasion, Mr. SGK Kishore, CEO, GHIAL said, "We are greatly honoured to receive these awards. Since inception, Energy management has always been an integral part of GMR Hyderabad International Airport's operations. Our focus on energy efficient operations has helped to bring down the per pax energy utilization by 48% over the last 4 years, without compromising on service quality and operational excellence. The recognition will further strengthen our commitment towards energy efficiency and sustainability."

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The CII annual forum recognizes the companies / organizations engaged in energy-efficiency initiatives that adopt best practices and technological advancement in their daily operations. The winners are judged on various parameters of energy efficiency and other measures adopted. The jury, CII members and Industry delegates applauded GHIAL for adopting various energy efficient initiatives.

Since its inception, GHIAL has been at the forefront of adopting energy efficiency practices and this has led to win various prestigious awards on various industrial platforms. In the last three years, energy efficiency measures taken at GHIAL have led to a substantial energy saving of around 7.6 MU, while leading to a rapid decline in the Green House Gases (GHG) emissions at the airport. In a further testament to its track record in sustainability and environment friendly operations, Hyderabad Airport was the first airport in its category to win the coveted ACI Asia-Pacific Level 3+ Airport Carbon Accreditation for attaining carbon neutrality.

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GMR Hyderabad International Airport Ltd. (GHIAL) has won the FTCCI (Federation of Telangana Chambers of Commerce and Industry) Excellence Award for "Excellence in Corporate Social Responsibility (CSR)" for its CSR initiatives through its CSR wing GMRVF (GMR Varalakshmi Foundation). The Hon'ble Chief Justice of High Court for the State of Telangana, Sri Raghvendra Singh Chauhan presented the award to the representatives of GHIAL on 12th July in the presence of other dignitaries.

While presenting the award, FTCCI lauded GHIAL for the "praiseworthy work in discharging Corporate Social Responsibility" towards the community in the vicinity of the airport and making a difference to the lives of the underprivileged sections of the society in the region.

Mr. SGK Kishore, CEO, GHIAL on winning this award said, "It is a great honour and recognition to be bestowed with this prestigious FTCCI award. It is a humbling experience and motivates us to continue to work for the good of our local communities. In line with the vision of the GMR Group towards making a difference to society, we are committed with our continuous efforts for the betterment of the community and this award motivates us even further to keep striving and creating value propositions for the society at large."

Since June 2005, GMRVF, the CSR arm of GMR Group has been working with the communities in Airport Colony, Gollapally, Mamidipally, Shamshabad and neighboring villages of Rajiv Gandhi International Airport. Focus areas of thrust for the GMRVF have been: Education; Health, Hygiene and Sanitation; Empowerment and Livelihoods; and Community Development.

Under Education, GMRVF runs GMR Chinmaya Vidyalaya in airport campus providing quality English medium education to the children of this area & also running a preschool at Shamshabad close to the airport. It supports 9 Anganwadis benefiting over 300 children yearly and 12 Govt. schools covering over 3000 children yearly. Support to the Govt schools and Anganwadis is done through many initiatives such as providing teachers; KidSmart computer education Centers; After-school support; career counselling; stationery and Infrastructure assistance (Notebooks/Shoes/Schoolbags, Library, Classroom construction/renovation, Toilet repair/renovation etc). GMRVF also grooms intelligent and underprivileged children from the villages around the Airport by providing free quality English Medium education through its Gifted Children Scheme. Under this scheme 124 children are being benefited so far.

Under Health, Hygiene and Sanitation – GMRVF runs Mobile Medical Units for elderly in collaboration with HelpAge India covering over 800 senior citizens every week along with free medical check-up and free medicines. Seven evening clinics are also in operation providing free treatment and medicines for the benefit of other community members like women, children etc. It also operates 3 nutrition centers for pregnant & lactating women providing awareness, nutritional supplements, health checkups, immunization etc – benefiting about 300 women every year. GMRVF has also built two RO plants in the neighbouring villages and maintains it for safe drinking water, helping over 600 households.

Under Empowerment and Livelihoods - GMRVF is running a vocational training centre in airport campus providing job oriented skill trainings to school dropout youth. It is offering free residential training in 11 courses with assured placement support. About 9400 youth got trained so far at this centre with close to 90% settlement record. The Centre has tied up with various industry partners over the years, like Voltas, Schneider, Hero MotoCorp, Volvo, Maruthi etc. for quality training, joint certification and placement support. The Centre is a 5 star rated institute under Ministry of Skill Development. It is also implementing PMKVY –RPL Programme (Recognition of Prior Learning) by training and certifying Airport House Keeping and Gardiner Staff. Till now over 400 candidates have been trained and certified. It has also trained Self-Help Women groups from surrounding villages in making jute products and helping them in marketing the products by providing a shop space in airport under the trade name EMPOWER.

Through its Community Development programmes, the foundation helps with Energy-efficient street lights, repair of drainage lines, new building for Anganwadis among other infra support to the communities.

As part of employee engagement, the GMR Employees and their families contribute time and effort for social causes and other need-based support. These interventions have led towards improving the quality of life and providing sustainable livelihood to the communities

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Awards in India & Central Asia

GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad clinched the coveted Best Regional Airport and the Best Airport Staff Service Awards, both in India / Central Asia category in the Skytrax World Airport Awards 2019. GHIAL received the coveted awards during the Skytrax World Airport Awards 2019 Ceremony held at Passenger Terminal EXPO in London, United Kingdom on 27th March 2019.

Mr. SGK Kishore, CEO, GHIAL said: "The winning of two prestigious Skytrax Awards is testimony of the faith that our passengers have reposed in us. We accept these awards with all humility. With our guiding motto of #PassengerisPrime, we have been continuously working towards our customers' satisfaction. We feel hugely motivated and all the more charged up to raise the bar in serving our customers. We are thankful to all our stakeholders: Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support without which this would not have been possible."

Mr. Edward Plaisted, CEO of Skytrax said: "We congratulate Rajiv Gandhi International Airport for their success in winning these important customer satisfaction awards for 2019, and their noteworthy success in being consecutive year winners. The awards recognise the high quality of product facilities provided to customers, and combined quality of staff service (attitude, friendliness, efficiency) delivered across all front-line positions at Rajiv Gandhi International Airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets - in fact, all customer facing staff. To achieve these high levels of customer satisfaction requires staff to be motivated, enthusiastic and able to work as a team, and clearly this is being well provided here at Rajiv Gandhi International Airport".

RGIA has seen rapid growth in passenger traffic for the last few years. In 2018, the airport has handled close to 21 Million Passengers. While the airport is undergoing massive expansion to double its present capacity, GHIAL has been proactively added infrastructure facilities to enhance passengers' comfort during the intervening period. In Oct 2018, GHIAL commissioned an all new Interim International Departures Terminal (IIDT). On 23rd March 2019, the company has added a new Interim Domestic Arrivals Terminal (IDAT) – an exclusive domestic baggage reclaim concourse with 4 new baggage belts to serve close to 50% of the domestic arrivals traffic. GHIAL under its signature PassengerIsPrime programme has initiated several path breaking and innovative services dedicated to passengers, many of which are also India's firsts, it includes first end-to-end e-boarding facility for domestic traffic, Express Security Check Lanes for domestic passengers flying with hand baggage only, doing away with stamping on boarding cards, getting rid of bag tags. The airport is also conducting trials for face recognition technology under the Govt. of India's DigiYatra scheme.

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Awards in India & Central Asia

GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad clinched the coveted Best Regional Airport and the Best Airport Staff Service Awards, both in India / Central Asia category in the Skytrax World Airport Awards 2019. GHIAL received the coveted awards during the Skytrax World Airport Awards 2019 Ceremony held at Passenger Terminal EXPO in London, United Kingdom on 27th March 2019.

Mr. SGK Kishore, CEO, GHIAL said: "The winning of two prestigious Skytrax Awards is testimony of the faith that our passengers have reposed in us. We accept these awards with all humility. With our guiding motto of #PassengerisPrime, we have been continuously working towards our customers' satisfaction. We feel hugely motivated and all the more charged up to raise the bar in serving our customers. We are thankful to all our stakeholders: Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support without which this would not have been possible."

Mr. Edward Plaisted, CEO of Skytrax said: "We congratulate Rajiv Gandhi International Airport for their success in winning these important customer satisfaction awards for 2019, and their noteworthy success in being consecutive year winners. The awards recognise the high quality of product facilities provided to customers, and combined quality of staff service (attitude, friendliness, efficiency) delivered across all front-line positions at Rajiv Gandhi International Airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets - in fact, all customer facing staff. To achieve these high levels of customer satisfaction requires staff to be motivated, enthusiastic and able to work as a team, and clearly this is being well provided here at Rajiv Gandhi International Airport".

RGIA has seen rapid growth in passenger traffic for the last few years. In 2018, the airport has handled close to 21 Million Passengers. While the airport is undergoing massive expansion to double its present capacity, GHIAL has been proactively added infrastructure facilities to enhance passengers' comfort during the intervening period. In Oct 2018, GHIAL commissioned an all new Interim International Departures Terminal (IIDT). On 23rd March 2019, the company has added a new Interim Domestic Arrivals Terminal (IDAT) – an exclusive domestic baggage reclaim concourse with 4 new baggage belts to serve close to 50% of the domestic arrivals traffic. GHIAL under its signature PassengerIsPrime programme has initiated several path breaking and innovative services dedicated to passengers, many of which are also India's firsts, it includes first end-to-end e-boarding facility for domestic traffic, Express Security Check Lanes for domestic passengers flying with hand baggage only, doing away with stamping on boarding cards, getting rid of bag tags. The airport is also conducting trials for face recognition technology under the Govt. of India's DigiYatra scheme.

Excellent Energy Efficient Unit Award at the 19th National Award Ceremony for 'Excellence' in Energy Management
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GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport, Hyderabad has been awarded Gold in the prestigious 'ACI Asia-Pacific Green Airports Recognition 2018' in the 5-15 Million Passengers Per Annum category. Mr. SGK Kishore, CEO, GHIAL received the award during the Green Airports Recognition Ceremony 2018 organised today at the Airports Council International's (ACI) Asia Pacific Regional Assembly in Narita, Japan.

The evaluation was carried out amongst 19 eligible submissions. The review panel has praised the Hyderabad Airport's project on "Innovation and Technology in Waste Minimisation Project at Rajiv Gandhi International Airport, Hyderabad. Hyderabad Airport has a captive composting plant for processing all food waste. The organic manure from the composting plant are extensively used in maintaining the sprawling green cover, which also acts as a natural sink of the carbon emissions, absorbing about 240 tonnes of CO­2 / annum.

Commenting on the development, Mr. SGK Kishore, CEO, GHIAL said, "We are pleased to receive this coveted recognition from ACI. Environmental Sustainability has been a key theme in the development of the Hyderabad Airport, and it permeates every aspect of the airport's infrastructure and operations to this day."

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CAPA Chairman's Order of Merit for Environment Sustainability
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"GHIAL has won the Centre for Asia Pacific Aviation (CAPA) Chairman's Order of Merit for its focus on environmental sustainability and becoming the First Airport in Asia Pacific in its category to become carbon neutral. GHIAL received the award during the CAPA 12th Annual India Aviation Summit held in Mumbai on 8th February. CAPA India is a leading specialist aviation consulting and research practice in South Asia, with the region's largest team of analysts and a portfolio of more than 125 advisory and research projects.

Speaking on this recognition, Mr. SGK Kishore, CEO, GHIAL, said, "We are happy to have been recognized by CAPA for our efforts in the area of environmental sustainability and carbon footprint reduction. We see this recognition by CAPA as a big endorsement of our focus on these critical aspects of our business. Recently, Level3+ Neutrality status was awarded to Hyderabad Airport by Airports Council International (ACI) under its Airport Carbon Accreditation program, which is a significant achievement for us. CAPA Award is a testimony to our sustained efforts towards environment protection through proactive energy conservation measures, generation of renewable energy (Solar), carbon sinking through extensive greenbelt and various other environment protection measures with the active support of the airport's stakeholders."

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GHIAL has won the coveted Golden Peacock Business Excellence Award (GPBEA) 2017 in the large scale industry-Transportation-Aviation category. Mr. Ganapati Bhat,Business Excellence, GHIAL received the trophy on behalf of the organization from His Highness Sheikh Nahyan bin Mubarak Al Nahyan, Cabinet Member and Minister of Culture and Knowledge Development, Govt. of UAE, and His Highness Sheikh Ahmed bin Saeed Al Maktoum, President, Dubai Civil Aviation Authority, Chairman & Chief Executive, The Emirates Airline & Group and Chairman, Dubai World,at Institute Of Directors (IOD), India's Dubai Global Convention 2017 and Golden Peacock Awards Presentation Ceremony held in Dubai (UAE). GHIAL received the award for its focus on Comparison & Benchmarking in large scale industry-Transportation-Aviation category

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Hyderabad, September 01, 2017: GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad has been awarded the “Excellent Energy Efficient Unit” at the prestigious 18th National Award for ‘Excellence' in Energy Management organized by the Confederation of Indian Industry (CII) at Hyderabad International Convention Centre (HICC), Hyderabad. Mr. Buddhadeb Shome representing GHIAL has collected the award from Mr. Ajay Mishra IAS, Spl. Chief Secretary - Energy Division, Government of Telangana at a ceremony held today at HICC.

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RGIA won a first prize in Private Institutions category for the Best Landscape for the fourth time in a row, in the recently concluded Garden Festival 2014 organised by the Department of Horticulture, Government of Andhra Pradesh. RGIA also won a First prize for the Best Rotaries. The department of Horticulture organised this garden festival in the month of January 2014. During the festival, the department encourages the garden growers of private/ government institutes, resorts, hotels colleges, industries, hospitals, and individuals etc. to showcase their landscape gardens. These gardens were judged by a panel of experts in the field and evaluated based on the quality standards of development and maintenance. The eminent judges visited the airport and evaluated our landscape maintenance

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GMR Hyderabad International Airport Ltd. (GHIAL) has won the prestigious ‘Golden Peacock Award for Corporate Social Responsibility' for 2017 in the transportation sector under the Aviation category. Mr. MN Venkatachaliah, Former Chief Justice of India (CJI) formally handed over the award at the 'Golden Peacock Awards Presentation Ceremony' during the Institute of Directors, India's "12th International Conference on Corporate Social Responsibility' held on 9th February in Bengaluru.

Golden Peacock Awards, constituted by the Institute of Directors (IOD), India, is regarded as a benchmark of Corporate Excellence worldwide. The Award applications are assessed at three levels by Independent Assessors and finally by a Grand Jury. GHIAL was chosen for this award by a distinguished Jury under the Chairmanship of Justice (Dr) Arijit Pasayat, former Judge, Supreme Court of India.

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GHIAL won Indian Travel Award – South 2017 in the Best Loyalty Programme Category in recognition for the efforts towards destination marketing

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GMR Hyderabad International Airport Ltd. (GHIAL) has won the prestigious ‘Golden Peacock Award for Corporate Social Responsibility' for 2017 in the transportation sector under the Aviation category. Mr. MN Venkatachaliah, Former Chief Justice of India (CJI) formally handed over the award at the 'Golden Peacock Awards Presentation Ceremony' during the Institute of Directors, India's "12th International Conference on Corporate Social Responsibility' held on 9th February in Bengaluru.

Golden Peacock Awards, constituted by the Institute of Directors (IOD), India, is regarded as a benchmark of Corporate Excellence worldwide. The Award applications are assessed at three levels by Independent Assessors and finally by a Grand Jury. GHIAL was chosen for this award by a distinguished Jury under the Chairmanship of Justice (Dr) Arijit Pasayat, former Judge, Supreme Court of India.

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GMR Hyderabad International Airport Ltd. (GHIAL) has won the prestigious ‘Golden Peacock Award for Corporate Social Responsibility' for 2017 in the transportation sector under the Aviation category. Mr. MN Venkatachaliah, Former Chief Justice of India (CJI) formally handed over the award at the 'Golden Peacock Awards Presentation Ceremony' during the Institute of Directors, India's "12th International Conference on Corporate Social Responsibility' held on 9th February in Bengaluru.

Golden Peacock Awards, constituted by the Institute of Directors (IOD), India, is regarded as a benchmark of Corporate Excellence worldwide. The Award applications are assessed at three levels by Independent Assessors and finally by a Grand Jury. GHIAL was chosen for this award by a distinguished Jury under the Chairmanship of Justice (Dr) Arijit Pasayat, former Judge, Supreme Court of India.

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Rajiv Gandhi International Airport, Hyderabad has been rated amongst the best airports globally in Airport Service Quality (ASQ) by Airport Council International in the 5 to 15 million passenger category. It has been ranked as the best airport in 2017

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Yet again this year! GMR Hyderabad International Airport Limited (GHIAL) has won the 1st Place, CII 5S Excellence Award 2016, under ‘Large Scale-Service' Category from Confederation of Indian Industry (CII) Southern Region for its Best Performance on Workplace Management. GHIAL team received the award from Mr. Atul Renavikar, Chairman, CII-SR Manufacturing Sub-Committee & Site Director, Michelin India Pvt Ltd. and Assessors of CII during the Awards event conducted at Chennai, on 5th May 2017.

First airport in Asia-Pacific to achieve Carbon Neutral Status in its category
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GHIAL, a GMR Group led consortium, which operates Rajiv Gandhi International Airport (RGIA), Hyderabad has received the Carbon Neutrality (Level 3+: Neutrality) status by Airports Council International (ACI) in December 2016, it has been conferred with the certificate at a glittering ceremony organized at Doha, Qatar. Ms. Kerrie Mather, President, ACI Asia-Pacific gave away the prestigious certificate to Mr. SGK Kishore, CEO, GHIAL; Mr. Manish Sinha, COO, GHIAL and Mr. Narayanasamy Venkatachalapathy, Head, Safety & Environment, GHIAL.

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Rajiv Gandhi International Airport, Hyderabad has been rated amongst the best airports globally in Airport Service Quality (ASQ) by Airport Council International in the 5 to 15 million passenger category. It has been ranked as the best airport in 2016

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GMR Group Chairman, Mr G.M. Rao was honored with the prestigious ‘Bulandh Bharath' Award for his exemplary contributions towards nation building.

Mr. SGK Kishore, CEO, GMR Hyderabad International Airport Ltd (GHIAL) accepted the award on behalf of Mr. GM Rao from Mr. K. Chandrashekar Rao, Hon'ble Chief Minister of Telangana and Mr. M. Venkaiah Naidu, Hon'ble Minister for Urban Development and Parliamentary Affairs, Govt of India, during the 27th All India Builders Convention (AIBC) organized today by Builders' Association of India (BAI), Hyderabad Centre at Ramoji Film City, Hyderabad.

Commenting on this award, Mr G.M. Rao, Group Chairman, GMR Group, said, “I feel blessed by the opportunity to serve my Country by building national assets. We are committed towards creating infrastructural assets for the rising India. Our dedication and honest efforts have seen some of the world-class assets like Delhi and Hyderabad Airports. We continue doing this. I am Grateful to BAI for bestowing me with this honour and I humbly accept the award on behalf of the entire GMR family.

Bulandh Bharath Awards is an initiative by BAI to recognize and appreciate innovation and motivate others to be inspired to excel too. This award is an effort to identify and reward excellence in the field of construction and infrastructure in the country and acknowledge the outstanding contribution made in the field of construction.

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RGIA won a first prize in Private Institutions category for the Best Landscape for the Sixth time in a row, in the recently concluded Garden Festival 2015 organized by the Department of Horticulture, Government of Telengana. RGIA also won a First prize for the Best Rotaries and the main access roads.

At the valedictory function at Public Gardens held on February 13, 2016, the trophies were presented by Shri Pocharam Srinivas Reddy, Hon'ble Minister for Agriculture, Horticulture. During the festival, the department encourages the garden growers of private/ government institutes, resorts, hotels colleges, industries, hospitals, and individuals etc. to showcase their landscape gardens. These gardens were judged by a panel of experts in the field and evaluated based on the quality standards of development and maintenance. The eminent judges visited the airport and evaluated our landscape maintenance.

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GHIAL has been Awarded with the "Fastest Growing Cargo Airport 2016" at the second edition of India Cargo Awards - West & South, Pune to celebrate the achievers in the Air Cargo Industry held on 3rd August, 2016. The glittering ceremony brought together all the major players in the Cargo Industry.

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Best Airport in India Award during PANAROMA organized by Aptech Aviation & Hospitality Academy
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GMR Hyderabad International Airport Ltd. (GHIAL) has won the "Best Airport in India" award for the year 2015 for excellence in service & operational delivery in the category of 5-15 million Passengers Per Annum. The award is constituted by the noted Aptech Aviation & Hospitality Academy, India. Mr. Manish Sinha, Chief Operating Officer (COO), GHIAL, received the award during a gala event called PANAROMA on 19th December, amidst the presence of many renowned aviation professionals and scores of students. Mr. Sinha also received the 'Upcoming Aviation Professional Award' from Aptech during the event.

PANAROMA is an annual event, which aims to create numerous opportunities for students who aspire to become part of the aviation industry. During the event students from across India converge to learn from the aviation professionals and gain knowledge from the interactive workshops and seminars.

Aptech Aviation & Hospitality Academy is the aviation, hospitality, travel & tourism, and retail education brand of Aptech Limited, which is a global retail and corporate training solutions provider. The academy offers industry-accepted, career-oriented courses that prepare students for international careers in the aviation, hospitality, travel & tourism, and retail industries.

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GMR Hyderabad International Airport Ltd. (GHIAL) has been declared as the winner of ‘Golden Peacock Environment Management Award (GPEMA)' for the year 2015 for having attained significant achievements in the field of Environment Management at Rajiv Gandhi International Airport (RGIA). Shri Prakash Javadekar, Hon'ble Minister of Environment & Forests and Climate Change (I/C), Govt. of India presented this coveted award to Mr. Manish Sinha, Chief Operating Officer, GHIAL today, during the ‘17th World Congress on Environment Management' organized at Delhi in the presence of distinguished gathering of business leaders.

The Awards Jury under the Chairmanship of Justice (Dr.) Arijit Pasayat, former Judge, Supreme Court of India, former Chairman, Competition Appellate Tribunal of India & Authority for Advance Ruling (Customs, Central Excise & Service Tax) selected GHIAL for this award. The Golden Peacock Awards were set up by the Institute of Directors (IOD), India, in 1991 to bring out the best in the corporates/organizations through competition. Golden Peacock Environment Management Award evaluates and recognizes the best Environment practices adopted by the organization in the industry.

This year, Golden Peacock Awards received over 469 responses across the various categories of institutional awards, including the Golden Peacock Environment Management Award (GPEMA) from corporates including SMEs, public, private and government enterprises. A total of 245 applications were short-listed after careful scrutiny for final selection through a 3-tier assessment process. The applicant scoring the highest among each of the respective industrial sectors, were recommended to the jury for the final selection and approval. GHIAL emerged as applicant scoring the highest among all organizations of its sector – Transportation (Aviation).

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"Hyderabad's Rajiv Gandhi International Airpot (RGIA), operated and managed by GMR Hyderabad International Airport Ltd (GHIAL), has been ranked 3rd Best Airport in the World in 5-15 Million Passengers Per Annum (MPPA) category in the Airport Service Quality (ASQ) Awards announced by the Airports Council International (ACI), the global body of airports, for 2014. RGIA has retained its position among the top three airports in its category for the 6th consecutive year in the Airport Service Quality (ASQ) survey by ACI, with a score of 4.82 for year 2014.

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Confederation of Indian Industry (CII) has conferred GMR Hyderabad International Airport Ltd. (GHIAL) with the noted Energy Management Award 2015 adjudging Rajiv Gandhi International Airport (RGIA), Hyderabad as the 'Excellent Energy Efficient Unit' in the 'Buildings' category.

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RGIA won a first prize in Private Institutions category for the Best Landscape for the Fifth time in a row, in the recently concluded Garden Festival 2015 organised by the Department of Horticulture, Government of Telengana. RGIA also won a First prize for the Best Rotaries and medians. The department of Horticulture organised this garden festival in the month of January 2015. During the festival, the department encourages the garden growers of private/ government institutes, resorts, hotels colleges, industries, hospitals, and individuals etc. to showcase their landscape gardens. These gardens were judged by a panel of experts in the field and evaluated based on the quality standards of development and maintenance. The eminent judges visited the airport and evaluated our landscape maintenance

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GMR Hyderabad International Airport Ltd. (GHIAL) has been declared as the winner of ‘Golden Peacock Environment Management Award (GPEMA)' for the year 2015 for having attained significant achievements in the field of Environment Management at Rajiv Gandhi International Airport (RGIA). Shri Prakash Javadekar, Hon'ble Minister of Environment & Forests and Climate Change (I/C), Govt. of India presented this coveted award to Mr. Manish Sinha, Chief Operating Officer, GHIAL today, during the ‘17th World Congress on Environment Management' organized at Delhi in the presence of distinguished gathering of business leaders.

The Awards Jury under the Chairmanship of Justice (Dr.) Arijit Pasayat, former Judge, Supreme Court of India, former Chairman, Competition Appellate Tribunal of India & Authority for Advance Ruling (Customs, Central Excise & Service Tax) selected GHIAL for this award. The Golden Peacock Awards were set up by the Institute of Directors (IOD), India, in 1991 to bring out the best in the corporates/organizations through competition. Golden Peacock Environment Management Award evaluates and recognizes the best Environment practices adopted by the organization in the industry.

This year, Golden Peacock Awards received over 469 responses across the various categories of institutional awards, including the Golden Peacock Environment Management Award (GPEMA) from corporates including SMEs, public, private and government enterprises. A total of 245 applications were short-listed after careful scrutiny for final selection through a 3-tier assessment process. The applicant scoring the highest among each of the respective industrial sectors, were recommended to the jury for the final selection and approval. GHIAL emerged as applicant scoring the highest among all organizations of its sector – Transportation (Aviation).

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GHIAL received ASSOCHAM 2nd Corporate Governance Excellence Award 2015-16 as runners-up under the unlisted private sector company at the ASSOCHAM Summit organized at New Delhi.

Around 140 companies, based on their net worth, participated for the award in 6 categories. Of these 35 were shortlisted from which 11 companies received awards in various categories. GHIAL won the award in category of Unlisted Private Companies (Turnover < Rs. 500 crores). The award was given with a view to acknowledge company's best governance practices followed at GHIAL.

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GMR Rao Gets ABLF Life Time Achievement Award during the sixth edition of the Asian Business Leadership Forum in Dubai. He Was Accorded the award for wielding his immense influence to mentor a generation of Business Leaders with old world wisdom and sharp business acumen and sonstantly and country on his lead agenda and contribute towards making world a better place to live.

World's 3rd Best Airport in ACI ASQ 5-15 mn pax Category
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Hyderabad's Rajiv Gandhi International Airpot (RGIA), operated and managed by GMR Hyderabad International Airport Ltd (GHIAL), has been ranked 3rd Best Airport in the World in 5-15 Million Passengers Per Annum (MPPA) category in the Airport Service Quality (ASQ) Awards announced by the Airports Council International (ACI), the global body of airports, for 2014. RGIA has retained its position among the top three airports in its category for the 6th consecutive year in the Airport Service Quality (ASQ) survey by ACI for year 2014.

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Rajiv Gandhi International Airport (RGIA) has rated as 2nd Best Airport in India and Central Asia at the 2014 World Airport Awards, held at Passenger Terminal Expo in Barcelona, Spain on 26th March, 2014. RGIA also rated as the 4th Best Regional Airport in Asia and also 7th Best Airport in the 5 – 10 mppa category. RGIA, operated by GMR Hyderabad International Airport Ltd (GHIAL), improved its ranks in these category compared to last year. In 2013 the airport rated 5th Best Regional Airport in Asia and 8th Best Airport in the 5 – 10 mppa category.

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RGIA has been awarded the 'Best Emerging Cargo Airport of the Year' award at the 5th biennial International Air Cargo Event, AIR CARGO INDIA 2014, organized by STAT Times on the 6th of February, 2014 at Mumbai. The event was attended by the cargo team and the award was received by Hemanth DP. The STAT Trade Times is a publication dedicated to provide coverage for the Aviation, Tourism, Shipping & Transport industries, globally. This is a biennial Conference and Exhibition which is attended by the cream of Air Cargo and Logistics Industry from around the world including Airlines, Merchant Shippers, Freight Forwarders, Airports and associations like IATA, TIACA, FIEO, APEDA etc.

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RGIA won two awards as Best Airport and Excellence in Airport Operation & Management at Aviation Awards 2014 during the India Aviation Show at Hyderabad on 13th March 2014. Mr SGK Kishore, CEO-GHIAL and Mr Manish Sinha, Dy.COO-GHIAL received the honours.

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Director General's Roll of Excellence has been awarded to RGIA, Hyderabad, for being among the top 3 airports in the world (5 -15 million passengers category) for 5 consecutive years. The award is in recognition of the excellent quality of airport services provided to the passengers. RGIA has now become the only airport in India to have received this distinction.

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Rajiv Gandhi International Airport (RGIA) has rated as 2nd Best Airport in India and Central Asia at the 2014 World Airport Awards, held at Passenger Terminal Expo in Barcelona, Spain on 26th March, 2014. RGIA also rated as the 4th Best Regional Airport in Asia and also 7th Best Airport in the 5 – 10 mppa category. RGIA, operated by GMR Hyderabad International Airport Ltd (GHIAL), improved its ranks in these category compared to last year. In 2013 the airport rated 5th Best Regional Airport in Asia and 8th Best Airport in the 5 – 10 mppa category.

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RGIA won a first prize in Private Institutions category for the Best Landscape for the fourth time in a row, in the recently concluded Garden Festival 2014 organised by the Department of Horticulture, Government of Andhra Pradesh. RGIA also won a First prize for the Best Rotaries.

The department of Horticulture organised this garden festival in the month of January 2014. During the festival, the department encourages the garden growers of private/ government institutes, resorts, hotels colleges, industries, hospitals, and individuals etc. to showcase their landscape gardens. These gardens were judged by a panel of experts in the field and evaluated based on the quality standards of development and maintenance. The eminent judges visited the airport and evaluated our landscape maintenance.

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Confederation of Indian Industry (CII) has conferred GMR Hyderabad International Airport Ltd. (GHIAL) with the noted Energy Management Award 2014 adjudging Rajiv Gandhi International Airport (RGIA), Hyderabad as the ‘Excellent Energy Efficient Unit' in the ‘Buildings' category.

'Airport Marketing Award of the Year' by CAPA
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Rajiv Gandhi International Airport has bagged prestigious CAPA Airport Marketing Award (for airports handling up to 15Mn pax p/a) during the 10th Annual CAPA Aviation Awards for Excellence at an award ceremony in Amsterdam on 26th November 2013.

Regarded as the pre‐eminent awards for strategic excellence in aviation, the CAPA Aviation Awards for Excellence are bestowed upon airlines, airports, and other aviation organizations that have been the most innovative and influential in their respective category. CAPA Airport Marketing Awards are conferred upon the Airports that have conducted the most outstanding marketing programs in the past 18 months, and which have been effective in attracting new airlines.

Mr Raveen Pinto, Head – Aero Commercial & Route Development, GMR Hyderabad International Airport Ltd receiving the award in Amsterdam on 26th November 2013

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The Rajiv Gandhi International Airport (RGIA) has been adjudged as the Second Best Airport in the world in the 5-15 MMPA category in Airport Service Quality by Council International (ACI) in 2014.

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Rajiv Gandhi International Airport has been adjudicated the 'Winner' in the Category - 'Best Airport (Private Sector)' for its 'excellent service quality & sustained operational performance and efficiency', at the 'MARKENOMY Awards 2013-India's Awards for Sustainable Infrastructure'

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RGIA is the first airport in the country and second in the Asia Pacific Region to receive the Level-3 (Optimization) Airport Carbon Accreditation. Airport Carbon Accreditation Programme is the industry standard for assessment of airports' efforts to deal with and reduce carbon dioxide emissions. Launched in June 2009, Airport Carbon Accreditation Programme comprises of four levels: 'Mapping' (Level 1), 'Reduction' (Level 2), 'Optimization' (Level 3) and 'Neutrality' (Level 3+). This programme, has received widespread support from both the European Union and the UN Environment Programme. It has also received support from the International Civil Aviation Organization (ICAO) and was extended to the Asia-Pacific region in November 2011. In June 2013, the programme officially expanded to the African region of ACI.

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GHIAL has been awarded the 5-star rating for its Health and Safety Management System from the British Safety Council. While the cut off for the 5-Star rating is 92%, we scored 96%. RGIA is the first airport in the world to get the 5-Star Rating. It is an incredible achievement, particularly considering the fact that implementation of the system in an airport with multiple stakeholders is a herculean task. The achievement clearly demonstrates RGIA's commitment towards Health & Safety.

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RGIA has been rated as the Number one airport in India, 5th Best Regional Airport in Asia and 8th Best Airport in 5-15 Million Passengers Per Annum (MPPA) capacity at SKYTRAX - World Airport Awards held at the Passenger Terminal EXPO in Geneva.

The World Airport Awards are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product factors, covering arrival at an airport, transit and departure processes to the boarding gate etc. Travellers from over 160 countries take part in the world's largest annual airport passenger satisfaction survey to decide the award winners. The World Airport Awards are the global benchmark of Airport Excellence and Quality Ranking.

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GMR Hyderabad International Airport Ltd (GHIAL) received the “Quality Excellence Award for Best Customer Service Result” at the National Quality Excellence Awards, 2013. Being hosted by the Stars of the Industry Group, the award was presented at the World Quality Congress on 14th February, 2013 at Mumbai.

The Awards are held under the banner of Stars of the Industry group and are powered by CMO Council and CMO Asia. The event is endorsed by the Asian Confederation of Businesses. Conceptualized more than 40 years ago, these awards are known to be a platform for recognizing performance par excellence.

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The Rajiv Gandhi International Airport (RGIA) own the 2013 Air Transport News Award for Airport of the year under 10 Million Passangers in the ATN Award function at Montreal, Canada on 17th March 2013.

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GHIAL Landscape team receiving the 1st prize in the Private Institutions Category and Best Traffic Island (Rotaries) from Dr M Jagan Mohan, IAS, Commissioner of Horticulture, Govt. of AP

RGIA won the 1st prize in the Private Institutions category, for over all Landscape for the third consecutive time and 1st prize for the Best Traffic Island (Rotaries) and 2nd prize for the Gated communities category (GMR Township), in the Garden Festival 2013 held on 30th Jan, 2013 at Hyderabad.

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RGIA has been honoured with the ‘Best Cargo Airport & Best Cargo Terminal of the Year' for the year 2012 & 2013 by the Air Cargo Agents Association of India (ACAAI) for its excellence in cargo operations and best-in-class Infrastructure and Services.

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RGIA received the prestigious ASSOCHAM CSR Excellence Award 2012-2013. The evaluation process focused on long-term sustainability and inclusive growth, and had criteria across three categories, namely policies that govern the operations of the business, their effective implementation, and the measures put in place to ensure constant monitoring and evaluation. It assessed how the company has integrated the National Voluntary Guidelines (NVGs) on Social, Environmental and Economic Responsibilities of Business, 2011 into its strategy and management of operations.

Best Performing Domestic Airport Award in SATTE Travel Award
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RGIA awarded as the “Best Performing Domestic Airport” in the aviation sector by the SATTE committee during its annual tourism trade show SATTE-2012, held in February, 2012. SATTE (South Asia Travel and Tourism Exchange) Award serves the inbound, domestic and outbound markets is being organized by UBM India in collaboration with CII and the UN World Trade Organization (UNWTO).

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RGIA has been declared to be India's 3rd Best Airport, 2012 by airline customers at the SKYTRAX World Airport Awards held at Passenger Terminal EXPO in Vienna on 20th April 2012
The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey, covering 388 airports from over 160 countries in 2012. The Awards are the global benchmark of airport excellence and Quality ranking, and Guaranteed for their total independence.

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RGIA awarded the 1st prize in Private Institutions, two 2nd Prizes in the best rotaries (traffic islands) and best ornamental gardens in residential townships, respectively, in ‘Garden Festival 2012' held on 30th Jan, 2012 at Hyderabad

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Rajiv Gandhi International Airport (RGIA) has won the Best Cargo Airport and the Best Cargo Terminal of the Year awards from the Air Cargo Agents' Association of India (ACAAI).

A new upgraded cargo apron was recently opened and can now accommodate greater numbers of Code-F and heavier cargo aircraft and also reduce ground time spent on freighters.

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Rajiv Gandhi International Airport has been adjudged the “Best Cargo Airport of The Year” at the 40th Annual Convention of Air Cargo Agents Association of India (ACAAI), held at Jaipur.

This is the second year in a row that RGIA has won the accolade for its Cargo operations and re-affirms RGIA's commitment to the Industry and Trade community by providing them with best-in-class Infrastructure and Services.

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The Rajiv Gandhi International Airport (RGIA) has been adjudged as the Second Best Airport in the world in the 5-15 MMPA category in Airport Service Quality by Council International (ACI) in February 2013.

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RGIA awarded the 1st prize in Private Institutions, two 2nd Prizes in the best rotaries (traffic islands) and best ornamental gardens in residential townships, respectively, in ‘Garden Festival 2012' held on 30th Jan, 2012 at Hyderabad.

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Project Management Institute, Hyderabad Honoured GMR Hyderabad International Airport Ltd in a two day function at Hyderabad. GHIAL was honoured for its outstanding contribution in the field of aviation. Mr PS Nair, CEO Airports Sector, GMR Group received the award on behalf of GHIAL and the Group

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Rotary Club of Hyderabad-Deccan honoured GMR Varalakshmi Foundation with their annual vocational award in the social responsibility category, at a function at Hyderabad. The award was based on a visit to GMRVF's Vocational Training facility at Hyderabad by a Selection Committee.

Mr Srinivas Bommidala, BCM - Airports and Dr Raghunathan, CEO - GMRVF receiving the award.

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RGIA has bagged the prestigious award, 'FICCI CSR Award 2012-13', for its CSR initiatives by FICCI Aditya Birla CSR Centre for Excellence. The award, under the winner category in private sector companies, was conferred based on the assessment by Grant Thornton (GT) and Birla Institute of Management Technology (BIMTECH).

National Energy Conservation Awards
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GHIAL has been awarded a Certificate of Merit in the General Category Sector for the National Energy Conservation Awards – 2011 in recognition of the initiatives taken by GHIAL to conserve energy.

The certificate was presented by the Hon'ble Union Minister of Power, Mr Sushil Kumar Shinde to Mr PS Nair, CEO Airport Sector, GMR Group at the National Energy Conservation Day Award Function on 14th December 2011 at Vigyan Bhawan, New Delhi.

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The Rajiv Gandhi International Airport (RGIA) has been adjudged as the third best Airport in the world in the 5-15 MMPA category in Airport Service Quality by Council International (ACI) in February 2012.

SKYTRAX World Airport Awards
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RGIA has been declared to be India's Best Airport, 2010 by airline customers at the SKYTRAX World Airport Awards.

The World Airport Awards are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey.

Golden Peacock Awards, constituted by the Institute of Directors (IOD), India, is regarded as a benchmark of Corporate Excellence worldwide. The Award applications are assessed at three levels by Independent Assessors and finally by a Grand Jury. GHIAL was chosen for this award by a distinguished Jury under the Chairmanship of Justice (Dr) Arijit Pasayat, former Judge, Supreme Court of India.

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GMR Rajiv Gandhi International Airport, Hyderabad is declared the world's best airport among the 5 to 15 million passenger capacity airports in the world by Airport Council International (ACI) in 2011.

This was second time in a row, RGIA been chosen as the Best Airport in the World by ACI in this category.

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GMR Hyderabad International airport has bagged the Routes Airport Marketing Award in the Indian Sub-Continent category in The Routes Asia 2010-the key networking event for the region's air service development industry in April 2010.

The Routes Airport Marketing Awards are the most prestigious in the industry, as they are the only awards based purely on rewarding excellence in route development and nominated only by airlines

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GMR Hyderabad International Airport (GHIAL) has been awarded the prestigious National Tourism Award 2010-11 under the Best Airport category. The airport has been adjudged as the best airport in India for actively promoting tourism, not only in Andhra Pradesh but also at the pan India level.

World's Best Airport in ACI ASQ 5-15 mn pax Category
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GMR Rajiv Gandhi International Airport, Hyderabad is declared the world's best airport among the 5 to 15 million passenger capacity airports in the world by Airport Council International (ACI) 1st position in 5-15 million passengers category 5th position amongst all airports worldwide 5th position in the Asia- Pacific region

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RGIA has bagged the Center for Asia Pacific Aviation's (CAPA) newly instituted award in the category, "Best Airport Environmental Performance of the Year 2009".

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Best Greenfield Airport 2009 awarded by Air Passengers Association of India (APAI).

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RGIA bags first place in the Routes Airport Marketing Awards in the Indian Sub-Continent category.

The Routes Airport Marketing Awards are the most prestigious in the industry, as they are the only awards based purely on rewarding excellence in route development and nominated only by airlines

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GMR Hyderabad International Airport (GHIAL) has been awarded the prestigious National Tourism Award 2009-10 under the Best Airport category. The airport has been adjudged as the best airport in India for actively promoting tourism, not only in Andhra Pradesh but also at the pan India level.

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CNBC Infrastructure Excellence Award for Airports was awarded to GHIAL in 2009.

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GMR Hyderabad International Airport (GHIAL) has been awarded the prestigious National Tourism Award 2009-10 under the Best Airport category. The airport has been adjudged as the best airport in India for actively promoting tourism, not only in Andhra Pradesh but also at the pan India level.

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GMR Group receives the TERI Corporate Award 2009 for its CSR initiatives in the areas of education, healthcare, empowerment and community development. Hon'ble President of India Mrs Pratibha Singh Patil presented the TERI 2009 CSR trophy to Mr G M Rao, Group Chairman - GMR Group and his wife Mrs Varalakshmi.

LEED Silver Rating
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Leadership in Energy and Environmental Design New Construction (LEED NC) Silver Rating by US Green Building Council in September

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Outstanding Concrete Structure of Andhra Pradesh' award from the Indian Concrete Institute

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ORBIS Award for CSR at the 14th World Routes Conference in Kuala Lumpur