Hyderabad, 07 December 2022: GMR Hyderabad International Airport Ltd. (GHIAL) has recently received Industry recognition for its Business Excellence (BE) journey from the Confederation of Indian Industry (CII). GHIAL was recognised for the maturity of its Business in the Gold category at the 30th edition of the Quality Summit held at Bangalore on 25-26th November'22 by CII’s Institute of Quality (IQ).

GHIAL has been on the journey of Business Excellence for the last 10 years with its GMR Business Excellence Model (GBEM). The GBEM model is based on the globally recognised Malcolm Baldridge Business Excellence Framework. The model comprises a set of core values found in extremely high- performing companies. Further, the excellence journey showcases how these values cascade down and become part of operational processes and ensure organisational sustainability and long-term value creation. The excellence journey saw HYD airport emerge as one of the emerging industry leaders in India. Over the period, the BE journey guided GHIAL in building holistic excellence in every aspect of the business. It launched initiatives like Continuous Improvement Projects (CIPs), Idea Factory, Knowledge Management, CSAT Process, improving customer complaint management processes, and building a safety culture to name a few.

Speaking on this achievement, Mr Pradeep Panicker, CEO-GHIAL, said, “We are delighted to be recognized for Business Excellence by the CII. It has been the objective of the organization to adapt and stay abreast with the changing landscape of business across all spheres of activity. The GMR Business Excellence Model has paved a roadmap for our businesses to foster business excellence principles that helps us achieve this and improve our performance. This recognition reaffirms our commitment to deliver efficient, better customer experience and higher value to all our stakeholders and add value to the State and Nation.”

CII’s Institute of Quality provides quality management solutions to the Indian Industry. Its consultant team consists of experts in Business Excellence, Quality, Metrology & Standards, Total Productive Maintenance, Operational Excellence and Education Excellence. The IQ leverages the knowledge of quality and technical professionals to help its clients build quality into their products and process.

The quality summit held in Bangalore saw participation from renowned groups and companies across industries from India and abroad. Industry leaders like Godrej, Bharat Electronics, Bosch, TVS Group, Tata group and global quality forums like Dubai Quality Group, American Society of Quality to name a few came together at the summit.