Therapy Dogs for Passenger Engagement at Hyderabad Airport

Objective

The Therapy Dog Program aims to enhance passenger experience by offering a unique engagement activity that helps travellers destress while they navigate through their journey. The presence of therapy dogs is known to reduce anxiety, boost mood, and create a positive and calming airport environment.

Presence and activity

• Two therapy dogs will be stationed at key passenger touchpoints post-security check.
• The therapy dogs will interact with passengers in designated areas such as the retail zone and boarding gates within Domestic & International departures.

Operations

• The dogs will always be accompanied by trained handlers.
• They will only interact with passengers who willingly approach them, ensuring passenger comfort.
• The activity would be for 4-6 hours per day, allowing the dogs adequate rest and recovery time.

Passenger Guidelines: DOs & DON’Ts

DOs

• Feel free to interact with the therapy dogs if you are comfortable.
• Approach the dogs calmly and allow them to familiarize themselves with you.
• Follow the handler’s instructions while interacting with the dogs.
• Enjoy the experience and take photos (but without using flash).
• If you have allergies, maintain a safe distance.
• Please be with your children while they play with the dogs

DON’Ts

• Do not force interactions-only pet the dogs if they willingly come to you.
• Avoid feeding the dogs or offering them treats.
• Do not startle them by making loud noises or sudden movements.
• Do not try to pick them up or pull their ears/tail.
• If you feel uncomfortable, respect others who wish to engage with the therapy dogs.

Engagement Activities with Therapy Dogs

To make the experience more interactive and memorable, passengers can participate in:

Fetch Play – Passengers can throw a small toy for the dog to fetch, ensuring gentle play.
Selfie Zone – Dedicated spots for passengers to take pictures with the therapy dogs.
Gentle Petting Session – Enjoy calming petting sessions with the dogs under handler supervision.
Therapy Dog Certificates – A fun, digital appreciation card for passengers who engage with the dogs, celebrating the positive impact of the program.

This initiative aligns with Hyderabad Airport’s commitment to enhancing passenger well-being, creating a welcoming environment, and introducing innovative engagement activities. Let’s make traveling a more comforting and joyful experience for all!