ARRIVAL PROCESS
Disembarkation:
- Remain seated until the aircraft arrives at the gate and the cabin crew signals it's safe to disembark.
- Collect your belongings before leaving the aircraft.
Immigration (International Flights Only):
- Follow the signs for immigration control.
- Join the queue for your nationality or follow instructions for travellers with specific documentation (e.g., visas).
- Present your passport and completed arrival card (if required) to the immigration officer.
Baggage Claim:
- Proceed to the baggage claim area as directed by signs or announcements.
- Locate the carousel displaying your flight number to collect your checked luggage.
Customs (International Flights Only):
- Follow signs for customs. You may need to declare any goods you are bringing into the country.
- Declare items if required and proceed through the appropriate channel (usually green or red).
DEPARTURE PROCESS
This is a general guide, and some specifics may vary depending on the airport and airline.
Check-in:
- Allow ample time - generally 2 hours for domestic flights and 3 hours for international flights.
- Locate the check-in counter for your airline.
- Present your ID and travel documents (passport for international flights).
- You may check in online beforehand and print your boarding pass at home or use the airline's app to obtain a mobile boarding pass.
- Check your baggage allowance and any fees for excess baggage. You may be able to check your bags or carry them depending on the airline and your ticket.
Security Check:
- Proceed to the security screening area.
- Have your boarding pass and ID ready.
- Place your carry-on luggage, electronics, and liquids in separate bins for X-ray screening.
- Walk through the metal detector or be subjected to a pat-down if the alarm sounds.
Boarding:
- Locate your departure gate as directed on your boarding pass or as displayed at the airport Flight Information Display screens.
- Pay attention to gate announcements for any changes.
- Boarding usually begins 30-45 minutes before departure. The gate agent will call boarding groups by zone or row number on the boarding pass.
Boarding the Aircraft:
- Present your boarding pass at the gate agent for scanning.
- Stow your carry-on luggage in the overhead compartment or under the seat in front of you.
- Find your assigned seat and buckle your seatbelt.
EXIT THE AIRPORT
Follow signs for your chosen mode of transportation (Cabs, public transport, etc.)
- Transit Process (at an Airport): If you have a connecting flight at an airport, the transit process is generally simpler.
- Immigration (if required): Go through immigration control if you need to enter the country to reach your connecting flight.
- Baggage Claim (if not checked through): Only collect your checked luggage if your final destination is not on the same baggage tag.
- Security Check (if required): In some cases, you may need to go through another security check to connect to your next flight.
- Proceed to your Connecting Gate: Locate your connecting gate using the airport signs or flight information boards.
Allow ample time to reach your gate, considering walking distances and potential security checks.
Additional Tips:
- Double-check your flight information and itinerary before departure.
- Familiarize yourself with the airport layout beforehand, especially if you have a tight connection.
- Allow extra time for unexpected delays.
- Download your airline's mobile app for check-in, boarding pass access, and real-time flight updates.
- Keep your travel documents and identification readily accessible.
RESERVATIONS
If your reservation is confirmed and you carry a ticket, you are eligible to travel in the flight on the specified day at a specified time. If one doesn't show up or fails to cancel a reservation then the airline has the right to mark your reservation as no show, and the airline can cancel any continuing or return reservations.
REFUNDS
The refund rules vary from airline to airline but there are a few general rules common to all, namely:
If you need to cancel a ticket purchased as a nonrefundable fare, you may be able to apply the fare you paid toward a future flight. Change or cancellation fees will apply.
If you need to cancel a refundable ticket purchased by credit card, your refund will be issued as a credit on the same card you used to make the purchase.
If you purchased your ticket with a personal cheque, you will usually receive your refund through the mail.
Tickets paid for with cash can generally be refunded immediately by the airlines or travel agency
CHECK-IN TIMES
Being on time is very important
If you have not checked in for your flight on time, then the airline has the authority to cancel your reservation. Also, your seat can be given to another passenger, regardless of whether you have an advance boarding pass or an advance seat assignment.
The same rule holds true for your baggage.
It is always advisable to arrive 2 hours before your departure time. If you are flying internationally or during the holidays, you may need to arrive even earlier. Also be aware that there could be traffic on the roads to and from the airport, and so, it is prudent to plan ahead.
IDENTIFICATION
Domestic Terminal - Check-in- Services for Mothers with Infants- GHIAL provides Baby strollers up to the Boarding Gates to passengers requesting at departures in the terminal 24X7. Service provided is free of charge. The passenger has to approach the information desk counter at the check-in area, Departures, give their details and request for a baby stroller till the pax reaches boarding gate with the baby stroller.
Adults are asked to provide photo identification at the time of check-in and boarding. There is no need for minors (under 18) to provide identification for domestic travel. You also may be subject to a physical or electronic search at the airport. If you don't want to be searched, you will be denied boarding and may lose the money you paid for your ticket.
DELAYS/ CANCELLATIONS
There is no compensation for delayed or cancelled flights. However, you need to contact your airline for specific details.
Cancelled flights: The airlines, in most cases, will book you on the next available flight.
Delay: If your plane is delayed, the airline may pay compensation.
Some airlines do not provide amenities if the delay is caused by bad weather or other conditions beyond their control.
BAGGAGE
Bags delayed: If your bags are delayed then the airline may agree to pay "reasonable" expenses until the luggage is found.
Bags lost: If your lost bags are not found, then you can file a claim for compensation. You should contact the respective airline for more specific information.
AIRLINE RIGHTS
If there are adverse conditions on the ground (such as bad weather) the airline may refund your ticket even if it's a nonrefundable ticket, but won't be responsible for any inconvenience it may have caused you.
The airlines have the right to refuse you to board the aircraft in the following cases:
- Refusal to be searched for explosives or concealed weapons.
- Refusal to provide positive identification.
- Disorderly conduct.
- Being barefoot or being unable to be seated with the seat belt fastened.
SPECIAL NEEDS
Airlines must also provide the following services free of charge (in addition to some others). However, relevant medical records will be essential.
- Help getting on and off planes and make connections.
- "Timely access" to information on gate assignments, security and other publicly announced information.
- Access to the plane's cabin for any necessary service.
THEFT / PILFERAGE
We at RGIA give utmost importance to the safety and security of the passengers and their baggage. We have a robust security system duly aided by electronic surveillance system to ensure that RGIA is truly a theft and pilferage free airport. While being so, we still feel the need to familiarize the passengers about important Dos and Don’ts to enable them to secure their baggage and valuables like cash and jewelry not only at this airport but also at destination/transit airports. More so, passengers who take long haul international flights with transit through more than one airport need to take the following precautions to secure their valuables :
- Always carry your valuables like cash/gold/diamond jewelry etc., in your hand baggage only.
- All the check-in baggage should be secured with a lock of standard quality.
- You can purchase TSA approved locks at the airport. Please contact GMR Information Desk (Departures) for further information.
- Use standard baggage which tamper proof.
- Do not part with your valuables at any point of time, except for security check.
- Don't forget to label your laptop as these are one of the most forgotten items at security screening points.
- For any assistance, please do not hesitate to contact on :
- 040 66601400 to 1404
- 9000802443
- 040-66606000
PASSPORT & VISA
- Anguilla
- Antigua & Barbuda
- Australia
- Barbados
- Bahamas
- Belize
- Brazil
- Bolivia
- Canada
- Cayman Island
- Chile
- Costa Rica
- Cambodia
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
EI Salvador
Estonia
Finland
France
Germany
Georgia
Grenada
Guyana
Haiti
Holy See (vatican)
Honduras
Indonesia
Israel
Japan
Jordan
Kenya
Papua New Guinea
Latvia
Laos
Liechtenstein
- Lithuania
- Luxembourg
- Macedonia
- Mauritius
- Mexico
- Montserrat
- Montenegro
- Myanmar
- New Zealand
- Norway
- Nicaragua
- Oman
- Paraguay
- Palestine
- Philippines
- Rep. of Korea
- Russia
- Singapore
- Sri Lanka
- St Kitts & Nevis
- Thailand
- UAE
- Ukraine
- USA
- Vietnam
- Cook Island
- Kingdom of Tonga
- Tuvalu
- Rep. of Nauru
- Republic of Kiribati
- Vanuatu
- Solomon Island
- Samoa
- Niue
- Federated of Micronesia
- Republic of Marshall Islands
- Fuji
Terms and conditions are as follows:
- The Passport should be of an ordinary kind. (Diplomatic & Official Passport holders are not authorized to avail TVoA facility)
- The Passport should be valid for at least 6 months and the Passport should contain a minimum of two blank pages.
- Return or round ticket is mandatory.
- The passenger should duly fill the application form provided by the Immigration Officer.
- The filled in form along with two photographs of the visitors should be submitted to the Immigration Officer.
- The foreigners should have to pay 60 $ (equivalent Indian currency) towards visa fee for availing TVoA facility.
- The TVoA will be granted for a period as requested by the foreigner for a maximum period of 30 days. However, the TVoA is granted based on return journey + two days.
- Only two visits on TVOA in a calendar year and a gap of 60 days in successive visit.
For further details, please visit
http://www.immihelp.com/nri/indiavisa/tourist-visa-on-arrival.html
Step 1
Apply Online
Upload Photo and Passport Page
Step 2
pay visa fee online
Using Credit / Debit card
Step 3
Receive ETA Online
ETA Will be sent to your e-mail
Step 4
Fly To India
Print ETA and carry at the time of travel
Indian nationals travelling abroad require a valid Indian passport and travel authority for the destination country. The travel authority is normally in the form of Visa, which is obtained prior to the journey, except in the case of countries where "Visa on Arrival" is available.
Indians travelling abroad may also note that some countries insist for certain minimum period of passport validity for allowing entry.
For further details, please visit
Foreign Nationals coming to India are required to possess a genuine and valid national passport or any other internationally recognized travel document establishing his/her nationality and identity and bearing photograph of self.
Exemptions
Nepal and Bhutan nationals if entering India by land or air from the Nepal or Bhutan border respectively do not require a passport for entering into India. However, they are required to possess, authorized identity proof. Further, if they are entering India from a place other than their own country then possession of a passport is a must.
Foreigner's Regional Registration Offices (FRROs) in New Delhi, Mumbai and Calcutta and the Chief Immigration Officer in Madras, handle visa renewals as well as permits for Restricted Areas, via Andaman Islands, Sikkim, Assam, Ladakh, Lahaul Spiti, etc.
New Delhi: 1st Floor, Hans Bhavan, Tilak Bridge, New Delhi - 110002. Telephone: (91 11) 3319489
Calcutta: 9/1, Gariahat Road, Calcutta - 700020. Telephone: (91 33) 443301, 2470549
Chennai: 9, Village Road, Nungabakkam, Madras - 600034. Telephone: (91 44) 8270549
Mumbai: 2nd Floor, 414 V.S. Marg, Prabhadevi, Mumbai - 400001. Telephone: (91 22) 430133
Amritsar: 123-D, Ranjit Avenue, Amritsar - 143001. Telephone: (91 183 2214186)
For further details, please visit
http://www.immigrationindia.nic.in/
The fees for getting Indian Visa vary from country to country. Please check with the Indian Embassy in the respective country for the applicable fee.
Powers of VISA conversions and extensions to foreigners residing in India, vests with the Ministry of Home Affairs, Foreigner's Division, Jaisalmer House, 26, Man Singh Road New Delhi. For this purpose, the foreigners can approach the Ministry of Home Affairs (Foreigners Division), Jaisalmer House, 26, Man Singh Road, New Delhi between 10 AM to 12 Noon on all working days (Monday to Friday). The change of VISA status from one category to another category is normally not allowed. It can be considered by the Ministry of Home Affairs, only in extraordinary circumstances.
CUSTOMS
All about Customs
Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, personal effects and hazardous items in and out of a country.
Clearance Channels
The baggage clearance at major International Airports in India consists of two channels for clearance.
Green channel: not having any dutiable goods to declare.
Red channel: having dutiable goods to declare.
Remember: Non-declaration & wrongful declaration of the dutiable goods may attract confiscation of goods, fine or penalty. Serious offences like attempting to smuggle Gold, without declaration may lead to arrest & prosecution. The Indian Revenue Department has specified a list of items, including the size that can now be imported duty-free as part of the baggage.
Please visit the official website of Customs department, Government Of India, for detailed information
BAGGAGE
All arriving/departing passengers are requested to check with their respective airlines on the baggage rules. However, the Government of India also mentions details on these rules.
- All arriving/departing passengers are requested to check with their respective airlines on the baggage rules. However, the Government of India also mentions details on these rules. For the most accurate and up-to-date information regarding baggage allowances, restrictions, and fees, please contact your airline directly.
The weight of baggage you can carry depends on several factors, including:
- Your airline: Different airlines have different baggage allowances.
- Your ticket class: Business and first-class passengers typically have higher baggage allowances.
- Your destination: Some destinations may have specific restrictions.
- It's essential to check with your airline before your flight to determine your allowed baggage weight.
- In addition to weight restrictions, airlines often impose limitations on the size of your baggage. This is to ensure that bags can be efficiently handled and stored in the aircraft's cargo hold.
- Checked baggage: Most airlines have specific dimensions for checked baggage, usually measured in terms of length, width, and height.
- Cabin baggage: There are also size restrictions for carry-on bags, which must fit in the overhead bin or under the seat in front of you.
Always check with your airline for the exact dimensions allowed for your specific flight.
- If your baggage exceeds the allowed number of pieces or weight limits, you may be charged excess baggage fees. These fees can vary significantly depending on the airline, your destination, and the weight of the excess baggage.
- To avoid unexpected costs, it's advisable to pack light and check with your airline about baggage allowances before your trip.
- Some airlines may accept oversized baggage for a fee, but there are usually specific requirements regarding size and weight. Oversized baggage may need to be handled differently and may incur additional charges.
- If you plan to travel with oversized baggage, contact your airline well in advance to inquire about their policies and fees.
- Some items, such as sports equipment, musical instruments, or medical equipment, may require special handling or may be subject to additional charges.
- It's essential to inform your airline in advance if you plan to travel with special items and to check their specific guidelines.
- Cabin baggage is luggage you can carry with you onto the aircraft. There are typically restrictions on the number and size of cabin bags allowed per passenger.
- Number of bags: Most airlines allow one or two small bags per passenger.
- Size: Cabin bags must fit in the overhead bin
- It's important to check your airline's specific rules regarding cabin baggage, as they may vary.
In addition to cabin baggage, passengers are usually allowed to bring one personal item on board, such as a laptop bag, purse, or briefcase. These items typically need to fit under the seat in front of you.
To protect your belongings, consider taking the following precautions:
- Pack valuables in your carry-on bag: Avoid checking valuable items like jewelry, passports, and electronics.
- Secure your luggage with locks: Use TSA-approved locks to deter theft.
- Take photos of your luggage: This can be helpful if your luggage is lost or damaged.
- Purchase travel insurance: This can provide coverage for lost, stolen, or damaged baggage.
- General Notice of Baggage Liability Limitations
- Airlines have limitations on their liability for lost, damaged, or delayed baggage. The amount of compensation you may be entitled to depends on several factors, including the airline's policies, the value of your belongings, and the circumstances of the loss or damage.
- It's essential to review your airline's baggage liability policy before your trip.
For security reasons, there are certain items that are prohibited in hand baggage. These items typically include:
- Weapons
- Explosives
- Flammable Liquids
- Sharp objects
It's important to familiarize yourself with the complete list of prohibited items before arriving at the airport.
Please note that this information is a general guide and may not be exhaustive. Always check with your airline for the most accurate and up-to-date baggage information
HEALTH
There are several countries regarded as Yellow Fever-infected. For further details and updated information, please visit
www.immigrationindia.nic.in/health_regulations.htm
The following regulations apply to citizens of the affected countries:
(A) For entry into India:-Any person, Foreigner or Indian, (excluding infants below six months) arriving by air or sea without a vaccination certificate of yellow fever will be kept in quarantine isolation for a period up to 6 days if:
- He arrives in India within 6 days of departure/transit from a yellow fever endemic area.
- Has come on a ship which has started from or transited at any port in a yellow fever endemic country within 30 days of its arrival in India provided such ship has not been disinfected in accordance with the procedure laid down by WHO.
(B) For leaving India:-There is no health check requirement by the Indian Government on passengers leaving India.
Satellite Phones
In recent years, many travellers have been debarred from flying because of carrying satellite phones. Since this causes a lot of inconvenience to air passengers, below are the guidelines set by the Government of India with respect to carrying satellite phones while travelling to India.
What are the airport policies on carrying satellite phones?
Carrying satellite phones is NOT permitted while travelling to India. As per the Indian Government, both Indian and international travellers are prohibited to carry satellite phones like Thuraya and Iridium, without seeking special permission from the Department of Telecommunication, Government of India. Having one on you at any airport in India can get you debarred from flying.
The advisory from Govt of India counsels travellers to not fly with satellite phones without prior permission from the Department of Telecommunication, GOI. Following these regulations will ensure safety and hassle-free travel for passengers.